privacy policy
Introduction
Aliana Landscape Design, LLC (also referred to below as "we", "us","our", “Aliana Landscaping”) is a privacy conscious organization. This Privacy Notice explains how we process your information collected from (1) the web pages of the Alianalandscaping.com website web pages of any other website with respect to which this Privacy Notice is posted or linked (such web pages are collectively referred to as the "Website"), (2) downloadable applications accessed from mobile devices with respect to which this Privacy Notice is posted or linked ("Mobile Services or SMS Notifications") or (3) any other mode of interacting with you relating to Aliana Landscape Design communications, such as online or offline notifications, newsletters, email marketing, and brochures and magazines, that reference this Privacy Notice (“Communications”). By using the Website or Mobile Services, or continuing to receive Communications, you agree to the use of such information in accordance with this Privacy Notice. This Privacy Notice also applies to your personal information that we may have collected from use of this website and marketing communications.
The Aliana Landscape Design website “alianalandscaping.com, also includes web pages associated with Ivory Channell Enterprises, LLC, which is a related entity, also defined as “REDEFINED by Ivory Channell” These web pages are also governed by this privacy policy. Any other websites that may be linked to the Website, are not governed by this Privacy Notice. We encourage you to review the applicable privacy statements before disclosing any personal information.
As used in this Privacy Notice, "Aliana Landscape Design"/ “Aliana Landscape Design, LLC” includes its members, firms, affiliates, partners and related entities.
We may collect personal information when you interact with the Website, Bookings, email, and SMS Notifications, (e.g. such as if you choose to register for SMS Notifications, newsletters, notifications of marketing sales, or sales requests, to gain access to specific content, respond to a survey or request Communications about specific areas of interest), or otherwise provide it to us. Depending on the specific Communication you are receiving, or the web page of the Website or Mobile App you are using, such information may consist of your name, current job title, company address, email address, telephone and fax numbers, correspondence with you, which newsletters you subscribe to, and other information you provide to us.
When using a Mobile App, in addition to contact information, we or our service providers (such as mobile operating system and platform providers) may also collect information relating to your device, including your device model, operating system, browser type, unique device identifier, IP address, mobile phone number, mobile network carrier, location, and the way you are using the Mobile App. The information collected will depend on the functionality of the specific Mobile App you are using. If any other information is collected relating to your use of a Mobile App, such information will be specified in the Mobile App.
Information use
We collect and use your personal information with your consent to provide you with access to the Website, Bookings, and Communications, or where we have a legitimate business interest in or other legal basis for, such collection and use. The personal information you submit to us may be used to manage our relationship with you, including any of your requests, or to customize or improve the Website or email Communications related to services offered to you.
We may also use your personal information for marketing purposes, including to send you promotional materials or communications regarding services provided by us or our affiliates that we believe may be of interest to you. We may also contact you to seek feedback on services provided by members of the Aliana Landscape Design team or for market or other research purposes. Your personal information may also be used to protect our rights or property and that of our users.
You may at any time request that we discontinue sending you Communications, emails, or other correspondence.
Communications from Aliana Landscape Design
Service and billing messages
Aliana Landscape Design may also contact you with important information regarding our Accounts and Services.
It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer an Aliana Landscape Design Customer in which you can Mail a written request to 9711 South Mason Rd Ste 125 No. 298, Richmond, Texas 77407 which would remove your information from out notification database.
Selling of information
We do not sell your personal information that is collected under this Privacy Notice.
Information Retention
We retain your personal information for as long as the information is reasonably needed for the purposes described in this Privacy Notice. We also may retain your personal information to comply with our legal or professional obligations, enforce our agreements, or resolve disputes.
Website Analytics
For such purposes of bookings and customer retention we may at times use Google Analytics. Please access Google Analytics Terms of Service here. Please note that Aliana Landscape Design is an independent entity of Google, LLC. By using this website you agree to the terms of use within this privacy policy. If you do not agree to the terms within this policy or those our website directly or indirectly in connection with, we strongly recommend you do not use this website.
Relationship with Third Parties
Use of cookies and other third-party technologies
We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Web Services and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.
You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Service Provider’s Cookie Policy.
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
Disclosure of Information to Third- parties
We may provide your personal information to other members of Aliana Landscape Design & Redefined by Ivory Channell Network in order to provide you with information that could be of interest to you and conduct market in relations to services booked, scheduled, and/ or services completed. Your personal information may also be disclosed to members of the Network to render services and to our representatives in order to respond to your requests or inquiries; as part of a corporate transaction (such as a sale, follow-up notification) or where those parties handle information on our behalf.
Personal information may also be disclosed to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.
In relation to our primary method of telecommunications and SMS Communications, your usage and personal information is automatically shared with mobile carriers and platform providers as well as any other entities described in any particular telecommunications and SMS notification in connection with the operation of a mobile device when contacting our offices, requesting service through text or email when calling , faxing or texting our office number or sending email communications.
In relation to Communications, we may also share your personal information with service providers in connection with the delivery of such Communications, however, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing information with respect to a Communication or through the Website or text messaging or direct email you are consenting to the disclosures described above.
Any personal information that we have referenced above under “Information collection” may be disclosed to the third parties identified in this section for the purposes set forth herein.
Privacy Practices of Third- parties
This Privacy Notice only addresses the use and disclosure of information collected by Aliana Landscape Design, LLC through your interaction with the Website, SMS Notifications and through other interactions with Aliana Landscape Design relating to a Communication. Other websites or mobile apps that may be accessible through links from the Communication, Website, or Mobile Apps have their own privacy statements and personal information collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information.
Information Security
Alianalandscaping.com is protected by an industry standard SSL/TLS encrypted connection. We have in place reasonable commercial standards of technology and operational security to protect all personal information provided by users with respect to Communications, or via the Website or Mobile Apps, from unauthorized access, disclosure, alteration or destruction.
Your Personal Information Rights
You may have choices about how your personal information is collected, used and shared.
If you choose to register for a Communication or with the Website or SMS notifications, you may correct and update your details, opt-out or unsubscribe at any time.
Depending on the jurisdiction in which you are located, you may have the right to request that we confirm whether we process your personal information or that we correct, delete, or stop processing your personal information. You may also have the right to request that we provide the following information regarding the personal information we hold about you:
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The categories and/or specific pieces of personal information we have collected
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Right to Correct Inaccurate Personal Information
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The business or commercial purpose for collecting personal information
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The categories of third parties with whom we shared personal information
To exercise any of your rights under the applicable law described above regarding your personal information, email legal@alianalandscaping.com. When sending an email, please include your full name, mailing address, email address, and the specific type of request you are making.
For certain personal information requests, we must first verify your identity based on the information you submit in the request.
Requests for Personal Information
For certain personal information requests, we must first verify your identity before processing your request. To do so, we may ask you to provide us with your full name, contact information, and relationship to Aliana Landscape Design. Depending on your request, we may ask you to provide additional information. Once we receive this information, we will then review it and determine whether we are able to match it to the information Aliana Landscape Design maintains about you to verify your identity.
For all other requests that do not need to be verified, we will process your request and respond to you.
Once your identity is verified, we will process your request and provide our response to you, including, where appropriate, delivering a copy of your personal information to the email address you provide.
Request for an Appeal
As safe practice we may deny requests if identity of the requestor cannot be verified.
Aliana Landscape Design does not discriminate against any individual for exercising their rights under this section.
If we deny your request or cannot fulfill it, you may appeal our decision by contacting us as described in this Privacy Policy to ask us to review your request again. Your communication should include “Appeal” in the subject line.
Children's Privacy Protection
We understand the importance of protecting children's online privacy. Communications, the Website are not designed for or intentionally targeted at children under the age of 13. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. If we obtain actual knowledge that we have received such information, we will take steps to delete it.
Blogs, forums, ads and other social media
The Website may host various blogs, forums, ads and other social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal information or other information that you contribute to any Social Media Application can be read, collected and used by other users of that Social Media Application over whom we have little or no control. Therefore, we are not responsible for any other user's use, misuse or misappropriation of any personal information or other information that you contribute to any Social Media Application.
Changes to our Privacy Notice
In addition to describing our current privacy practices, this Privacy Notice also describes the categories of personal information we collected. We may modify or amend this Privacy Notice from time to time at our discretion. When we make changes to this Privacy Notice, we will amend the revision date at the top of this page and such modified or amended Privacy Notice shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Privacy Notice to view any updates.
Contact Information
If you have any questions or concerns regarding your privacy while using the Website or SMS Notifications or any other Communications from Aliana Landscape Design, or upon receipt of a Communication, please contact us at legal@alianalandscaping.com or call us at 281-306-6915.
